What happens if I missed the medication delivery?

In the event that there is:

1. failed authentication
2. no one is available to collect the medications after a 10-minute waiting time, the prescribed medication will be sent back to the pharmacy of its origin or to the DA Malaysia office. A re-delivery can be arranged at an additional cost, depending on your location.

We will keep your medications for a period of 30 days. If there is no request for re-delivery or collection of the medication within 30 days of the initial delivery date, the medications will be discarded.

We are unable to provide a refund for uncollected medications. Please call our Customer Support team at +603 92125558 to arrange for medication redelivery or collection of your medication.