What happens if I am not there physically to collect the medications?

After you have confirmed your purchase, there will be a verification code which you will need to show the courier when he arrives. The courier will call or SMS you on the day that he delivers your product; please pick up the call or reply to his message.

Please ensure that you are at home and have the verification code ready when the courier arrives. For prescribed medication purchases, the Courier will have to hand over the medication to the person with the authenticated verification code. In the event that there is:

1. failed authentication
2. no one is available to collect the medications after a 10-minute waiting time, the prescribed medication will be sent back to the pharmacy of its origin or to the DA Malaysia office. A re-delivery can be arranged at an additional cost, depending on your location.

For purchases that are not prescribed medications, the package may be left at the designated address if there is no one is able to collect it.