You may cancel your scheduled appointment by following the steps below:
1. Navigate to the "Activity" tab in your account.
2. Under "Upcoming", select the specific appointment you wish to cancel and click on the "Cancel" button.
If the cancellation takes place before 24 hours of the consultation time, the consultation fee will be automatically refunded. You may expect to receive the refunded amount within 7-14 working days, depending on your bank processing time. If there is a use of a promo code for the consultation, the same promo code can be used again.
If the cancellation takes place within 24 hours of the consultation time, the consultation fee will not be refunded. If there is a usage of a promo code for the consultation, the promo code will be considered utilized.
Please be advised that the reschedule button will only be available 24 hours before the scheduled appointment. After which, you will not be able to reschedule your appointment.
1. Navigate to the "Activity" tab in your account.
2. Under "Upcoming", select the specific appointment you wish to cancel and click on the "Cancel" button.
If the cancellation takes place before 24 hours of the consultation time, the consultation fee will be automatically refunded. You may expect to receive the refunded amount within 7-14 working days, depending on your bank processing time. If there is a use of a promo code for the consultation, the same promo code can be used again.
If the cancellation takes place within 24 hours of the consultation time, the consultation fee will not be refunded. If there is a usage of a promo code for the consultation, the promo code will be considered utilized.
Please be advised that the reschedule button will only be available 24 hours before the scheduled appointment. After which, you will not be able to reschedule your appointment.
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