What happens if the doctor determines that my condition is unsuitable?

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

• Going to a general practitioner for a physical consultation
• Going to the Accident & Emergency department of your nearest hospital
• Seeing a specialist with a referral letter prepared by the doctor.

Note: For consultations which are refunded, your refund will be initiated within 24 hours, but please allow up to 14 working days for it to be reflected in your account, depending on your original payment method.